FAQ

Session times vary by day of the week. Please click on the “Purchase Tickets” link to see the times for the date you are interested in. Sessions start every 1/2 hour and last for  1.5 hours.

Evening sessions include the “Downhill Disco” lights!

We ask you to arrive 30-45 minutes before your session.

Yes, you need to sign a liability release waiver for each guest going.

We provide your snow tubes with your ticket.

Yes, we do make our own snow. We made a huge initial investment in a state of the art snowmaking system from HKD a leader in the snowmaking industry. This allow us to make our own snow any time the temperatures are below freezing.

Yes! We have aretail shop with souvenir shirts, hats, gloves, drinks, snacks, and so much more at our main office!

Yes! We have a taco food truck on site for food as well as for hot chocolate! We also have a retail shop with souvenir shirts, hats, drinks, snacks, beer, and so much more at our main office!

The Alstadts Ale House will open new for 2023 in late February.

Yes, you can bring large groups – However, capacity on the amount of guests per time slot may be limited, make sure you book early!

River Riders also has multiple lodging options including vacation rentals and cabins for many different group sizes. You can see our choices here.

There are hotels nearby in Harpers Ferry, Charles Town and Shepherdstown. 

Tubing is a fun family activity and does not require any previous experience. There are still inherent risks with any type of snow sport and no experience necessary does not mean no risk involved. 

No, we do not allow animals on the snow tubing hill.

Unfortunately, you cannot make up time in another time slot. We have a limited amount of tickets available per time slot.

Yes, we do provide outdoor picnic tables; however, it is first come first serve. We have many food options onsite for your convenience!

Your lift ticket and your snow tube are included in your ticket. Please bring appropriate clothing for the weather on the day of your visit including a hat, gloves, jacket, and possibly glasses.

Yes, we do require advanced reservations. You can make your reservations online. 

Yes, season passes are available here.

Snow tubing will require advanced bookings with full payment.

Supervising parents do not need a ticket if you are not going down the hill. If you are tubing with a minor, you will need to purchase a ticket.

We do offer cancellation protection for advance bookings. If you did not purchase that, we have a 3 day cancellation window.

Unfortunately we currently do not have a family or season pass.

Yes, we have discounts for military and large groups! (You must call to book to get a discount)

Yes, you can! You can purchase them online.

All Guests must meet the height requirement of 36” tall. If between 36″-42″, you MUST go tandem with a guardian each in your own tube. Guests over 42″ tall can tube in their own lane.

Each guest needs to ride in their own tube. Depending on conditions, you will be able to ride tandem on the way down. 

The tubes have a leash and if conditions allow, you may be able to go in tandem and hold the leash. You cannot totally tie your tubes to each other.

Yes you can bring your own helmet. You can also request a helmet at check-in, and one will be provided.

Since snow tubing is an outdoor recreational sport, and you will be sliding down a hill on a tube, all guests assume a risk of injury when participating. Each guest will be required to sign a liability waiver prior to participating. It is important to follow all guidelines and instructions; however, that does not ensure the elimination of risk.

You can fall out of the tube. While it is not common, there are many reasons this could happen including flipping over, going out of your lane,  and colliding with another guest or piece of equipment on the hill. This is not an exhaustive list.

Yes, we will make reasonable accommodations for those with disabilities.

Unfortunately, you can only tube in the tubes that are provided.

You would need to dress appropriately for the weather. Waterproof jackets, pants, hat, gloves, glasses, and boots are always a safe bet.

We do not rely on natural snow, we will be making our own when conditions permit. We do need below freezing temperatures for our state of the art snowmaking system to make snow.  The number of lanes on the tubing hill may change depending on conditions. If there is an unusual period of time where we are unable to make snow, it is always possible that we may have to suspend operations. Guests will be notified if that occurs. Check the weather report on our website here.

No, please dress appropriately. We reserve the right to delay or suspend operations if there is inclement weather.

We keep the safety our staff and guests in mind when it comes to closures of the snow tubing hill.  You should follow road conditions recommendations from the WV DOT and surrounding states before you travel. We reserve the right to delay or suspend operations if there is inclement weather. Please call our office or check social media if there is inclement weather.

Snow tubing runs rain or shine and in warm and cold temperatures when they occur. Check the website and social media for updates on snow conditions! If the weather is not to your liking, please call our office to look for the availability of rescheduling.

Weather conditions affect the quality and speed of the tubing hill as well. The hill is typically slower during periods of rain or warm temperatures and typically faster in the evening when the temperatures drop or it is colder.

The number of runs depends on multiple factors including snow conditions, weather, conveyor speed, staffing levels and number of other guests. If the session is fully booked, you can expect to get between 5 and 10 runs in the 1-hour ½ session. During less busy times especially weekdays, you will most likely get in a few more runs.

Yes, on select days we have staff photographers taking your pictures during your rides down the hill. They can be purchased onsite or online. Feel free to call our office to check if there will be a photographer on the day of your visit

We do have lockers and key check at our main office.

No, you can only ride down in the tube provided.

Guests ride back up the hill on our state-of-the-art magic carpet. No walking required!

Yes, there are picnic tables outdoors as well as a restaurant right next door.

Bathrooms are located inside the River Riders main office.

Yes, there are areas where you can watch your friends and family while they tube. Look for signage or ask a staff member!